What our Customers say...

Water Damage Testimonials

We experienced a flood in our condo (and the units below us) due to our sprinkler being accidentally set off by a repairman, and SERVPRO was the bright spot in this grim experience. Zach was very timely, professional, responsive... everything good! He talked us through the process, helped ease our minds, and gave great updates each day. He never missed a text message, and provided our follow up reports in a timely fashion. We did not use SERVPRO contractors for our repair work, and Zach was still very helpful in working with our hired contractors to honor our requests.

SERVPRO of Belle Meade did such a great job when my washing machine overflowed onto my hardwood floors. I was so panicked that my floors were going to be ruined. The water was also raining down into my garage. When I made the call to SERVPRO, they were so prompt in getting to my house to get the damage under control. They assured me that everything was going to be fine. Everyone I’ve dealt with from people that I spoke to on the phone to people who came to my house were so professional, polite and courteous. They gave me regular updates on the progress of my issue. Everything was restored to the way it originally was. I would love to recommend SERVPRO of Belle Meade to anyone that needs them and I would definitely use them again should I have the need.

I had the unfortunate experience to have my water heater leak in my rental just prior to selling it. In addition my then tenant was absolutely unbearable through this process while the neighboring condo who too felt the pain because the water flowed underneath the common wall to her new wood floor was great. My tenant gave the representatives of SERVPRO a large amount of grief. Their task force went about their business cleaning and making our rental new again so I could get it back on the market. Excellent experience. Do yourself a favor and use them in a jam and be happy.

After waking up to a burst pipe flooding our finished basement, we called SERVPRO and we have been extremely satisfied with their knowledge, professionalism in every aspect of our service. Calling SERVPRO was the best decision we could have made!

Excellent service, fantastic results! I left my car windows down in a down pour for over an hour. I did what I could to remedy it but it was already smelling musty by the next day. So glad I turned to the professionals at SERVPRO! Within 24 hours they had car back like new without a trace of odor. I highly recommend Rob and his staff!

Professional from start to finish and results were exceptional! I left my car in a down pour with windows down for over an hour. Did what I could myself but was already smelling musty the next day. So glad I took it to the professionals at SERVPRO. In 24 hours they had it dry and the car had no residual smell. I highly recommend them!!

I had a suspected leak in a room. They were out within 24 hours. When John came to the house, he explained the equipment and showed me how it worked. Very professional and checked all the possible water entries.

I had a small water leak in my home which, over time that is was undetected, caused some water damage. I called SERVPRO of Belle Meade. They responded quickly, guided me through the process of having the leak fixed and filing insurance and then came to my home to assess the damage and form a plan of remediation and reconstruction. They were professional, on time, courteous and efficient in their work. The office followed up after each visit with reports of the results of that visit to make certain I understood every step in the process. We are now starting the process of restoration! I would highly recommend SERVPRO!

Quick response. Quick water removal great follow up.

The people who have come into my home, after a major water issue, have been professional, reliable, courteous, and proficient. I will recommend SERVPRO to anyone. I am completely satisfied with their services!!

Our house had a small leak that turned into massive water damage. ServePro Belle Meade were amazing! They arrived quickly and checked in regularly. The staff is incredible...the employees who come out to the house and the staff in the office. They communicated with us every step of the way and were extremely knowledgable when I had questions. I would definitely call on them again if the need were to arise.

SERVPRO of Belle Meade was very prompt to address our water damage mitigation issues and to stay informed. The receptionist who always answered the phone was the perfect person to deal with customers in a crisis. What a nice, friendly, helpful and personable woman! She was very responsive any time we needed to call. Whatever she is being paid ... she deserves more!

Servrpro's response was quick after a flooding incident. They were professional and polite and sensitive to the residents in our community.

Not all SERVPRO locations are the same but this one did not disappoint. We had a roof leak that caved in an upstairs ceiling. More rain was on the way but this SERVPRO was able to get our roof repaired SAME DAY. Everyone was very professional. Excellent experience.

Brandon and the rest of the SERVPRO team that I dealt with after my refrigerator betrayed me (leaking water onto our parquet kitchen flooring) were prompt and courteous, and left me pleased with the results. SERVPRO of Belle Meade was also willing to work with me on pricing, given that I was not making an insurance claim.

Thanks to SERVPRO of Belle Meade for helping us save the new hardwood floors in our Brentwood home. We realized we had a slow leak from a dishwasher and water had run under the floors for quite a while. SERVPRO responded quickly and used #hardwoodrescuemats to save our floors and save us from lots of headache. Thanks to Dalton, Brandon, and the team at SERVPRO of Belle Meade!

I had a water damage problem and SERVPRO of Belle Meade did a great job. They responded promptly and spent 3 days on the problem. All the service technicians were professional, polite, and on time. They returned twice to check on the problem area and I will ask them to return in six months to recheck and give me peace of mind. I highly recommend this local company.

Rob and his team were professional and courteous. They cleaned our rug and dried out wood floors after a pipe ruptured in our attic Thank you Rob! I highly recommend them!

The SERVPRO employees were excellent! They were prompt in resolving our water damage issues. They were very professional and extremely knowledgeable in finding the exact solution to quickly extract the water from our home. In addition, SERVPRO was able to discard and properly treat mold infected areas in our home due to high levels of moisture and rain seeping through the window seal, causing our Brazilian cherry hardwood floors to buckle up. We were utterly despaired knowing it would cost thousands of dollars to repair the hardwood back to its original condition. Once again, SERVPRO was determined to assist us in every way possible. They went above and beyond using their top of the line equipment and their highly intelligent staff to eradicate the problem and restore our Brazilian cherry hardwood floors back to their original state. We salute the SERVPRO team and we highly recommend them to get the job done right. We are forever grateful for your service to our family.

Rob's team did a terrific job in cleaning up the big water mess in our home. They were responsive, professional and made the nightmare go away. Will hire them again or refer them to anyone we know!

We had a busted pipe in a high rise office building, affecting 12 floors. The water was shut off quickly, but it doesn't take long for water to cause property damage. We called SERVPRO Belle Meade/West and they were here immediately. They stayed with it until we were fully restored and with no sign of moisture. At one time, I believe there were 6 vans with crew here. The disturbance to the tenants was minimal due to their concentrated efforts. It is amazing what these people do! They take control and leave you where you were before it happened. Thanks team! Insurance companies trust and work directly with SERVPRO.

These guys were fabulous. They were thorough and even brought my kids Christmas gifts "from Santa"! They went over and beyond to serve our family with our flood issue. Thank you SERVPRO!!!

Would highly recommend Rob and his crew to anyone. He was so professional, efficient and successful in helping us. A water leak left our hard wood floors buckled, but not anymore! Thank you so much! We are so grateful for your professional services.

"I cannot thank all of you for your speedy resolve to our issue. We had an unwanted “water feature” in the lobby! Everyone I dealt with was absolutely wonderful; especially appreciated being kept in the loop with the progress. We will definitely use you again if anything else should happen."

Great job!

Great job, excellent service!

The early attention and care that Servpro gave us was a huge help and a comfort during a very unsettling time. Highly recommend them without reservation.

"Great response and well organized. Met promises made! Thank you for the entire effort!"

Santa brought us a flooded 1st floor of our condo on Christmas Eve. He also brought us 3 men from SERVPRO who worked tirelessly and cheerfully cleaning our mess and setting up lots of equipment to dry out the floor. They were amazing. When Chris checked 2 days later the floor was clean and dry. The attitude and work ethic of these men made an awful experience much easier. Thanks to Chris and his crew and of course Donna who answered my questions in a very friendly and professional way

One of the BEST experiences on a day that could have been terrible. After we discovered a flooded bathroom, we called SERVPRO Belle Meade on a Sunday morning, and they were out in about an hour! Not only were they there super-fast, but Chris was professional, polite and knowledgeable. He came by each day to check on the progress of our situation. They were also able to refer us to professionals in their network that helped us detect the source of the leak!

The Classical Academy of Franklin had a severe overnight flood when one of our water lines broke. Rob and his SERVPRO team were out right away to get the water out of our building. Rob did not stop there. He has been readily available to help our school deal with fixing the floors and walls and has been extremely helpful in dealing with our insurance company. This whole catastrophe has been much more manageable with Rob and SERVPRO of Belle Meade. Thank you.

Came home to a sewage loss and SERVPRO got to us as fast as they could. The crew led by Jamie did incredible work, and had our furnished basement dry and clean in four days. It wasn't the greatest thing to come home to, but SERVPRO of Belle Meade made it "Like it Never Even Happened."

We had a washer overflow from the 2nd floor into the living room downstairs. In just a couple hours, Ryan was on site with fans and dehumidifiers! Fast and efficient work.

Last weeks heavy summer rains left our downstairs flooded. Rob sent over Nathan and Tori who performed their magic - a great job, professional and personal. I seldom recommend anyone, but can highly recommend Rob Dixon and his crew. Thanks again for a job well done!

I had a water leak from a toilet on a Sunday evening. The water leaked under the wall into a bedroom. First thing Monday morning I called around to find somebody to clean-up the mess. When I contacted SERVPRO they were busy but they said they would try to work us in. Later that day a crew was dipatched to my house, determined what needed to be done and did the work. They explained everything to me and gave me a fair estimate. I would highly recommend the company. They were efficient, prompt, reasonable and did what they said.